Return and Refund Policy - Decostickerstore

Our return and refund policy lasts 30 days. If 30 days have gone by since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Note: personalized items cannot be exchanged/refunded unless there was an error on our part

You have the choice between several delivery services, home or pickup point, and it is your responsibility to collect the package at the pickup point; otherwise, choose home delivery.

Note: if you do not collect your package on time at the pickup point, we will have to wait for its return to resend it for made-to-order and personalized items (stickers, mugs, etc.). You will have to cover the shipping costs for resending or come to collect it at 810 route des moulins 24140 Queyssac – France.

At Decostickerstore, every order is unique. To provide you with the best possible quality, we want to clarify that all our stickers are made to order in our workshops.

1. Right of Withdrawal and Personalization

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal does not apply to products made according to the consumer’s specifications or clearly personalized.

At Decostickerstore, the following are considered personalized and cannot be subject to a standard right of withdrawal:

  • All stickers whose color is different from Matte Black or Glossy Black.
  • All stickers including a first name or personalized text entered by the customer.
  • All stickers whose size (dimensions) was specifically chosen by the customer at the time of order.

2. Return Conditions (Change of Mind)

If you change your mind and your product does not fall into the category of personalized products (see point 1), we accept returns under the following conditions:

  • Return Fees: Shipping costs for the return are the exclusive responsibility of the customer.
  • Mode of Compensation: No monetary refund will be made if the delivered product is compliant with the order. A store credit (promo code) will be generated.
  • Amount of Store Credit: The store credit will correspond to the price of the returned products, less the initial shipping fees incurred by Decostickerstore for sending the order.
  • Product Condition: The sticker must be returned in its original condition, unused and on its initial backing.

3. Promotional or Sale Items

Items purchased on promotion, on sale, or with a special discount do not benefit from any return, exchange, or refund rights, except in the case of a clear error on our part or manufacturing defect.

4. Error on Our Part or Defective Product

Despite all the care taken in preparing your orders, an error may occur.

  • Reporting Deadline: Any error (wrong model, wrong color on our part, etc.) or defect must be reported to us within a maximum period of 2 calendar days after receiving the package.
  • Procedure: Contact our customer service with supporting photos of the product and packaging.
  • If the error is confirmed by our services, we will send the correct product at our expense or refund if production is impossible.

5. How to Make a Return?

Before any return, you must contact our customer service at the following address: contact

Any package returned without prior agreement or outside the deadlines mentioned above will not give rise to store credit.